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Careers at EMSEAL—Bridge & Highway, Inside Technical Sales Specialist

(Posted January, 2017)
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Westborough, MA–If you enjoy wrapping your mind around and solving technical problems and at the same time enjoy the challenge of negotiating and closing win-win deals, then you could be the person we are looking for to add to our dynamic Bridge & Highway Team.

EMSEAL Joint Systems, the leading manufacturer of premium sealants and expansion joint systems for the commercial construction industry and the innovation leader for the highway market seeks an Inside Technical Sales Specialist for our corporate office in Westborough, Massachusetts.

The Inside Technical Sales Specialist is charged with inside sales and technical support, quoting, making product recommendations, vetting orders, quoting shipments, tracking shipments, consulting with engineers, running online meetings, auditing stock levels, managing bridge and highway logistics, writing letters, responding to emails, tracking project progress in SalesForce—all in the same day.

The ideal candidate will be proactive and possess high-energy enthusiasm for providing customer-service-oriented technical and product support. Projects range from working with private, federal, state, county, and municipal agencies on bridge and highway projects.
The Inside Technical Sales Specialist will also be charged with supporting the Bridge and Highway Division with logistical support, managing the movement and tracking of trade show booth supplies, training materials, and overseeing thousands of feet of Bridge Expansion Joint System (BEJS) stocked in Westborough, MA and other regional locations. An ability to multitask coupled with a creative and driven mind will prove invaluable in this position.

DUTIES:

  • Provide customers with technical and product support for the Bridge & Highway division including:
    • application analysis and product recommendation to departments of transportation, engineers, and contractors;
    • quote generation to single or multiple bidders;
    • preparation of letters of submittal or justification of product applications;
    • negotiation of prices, discounts and commissions;
    •  negotiation with affected parties the successful resolution of complaints;
    • track state DOT bid cycles to optimize timing and maximize sales;
    • tracking sales and communication with customers from order entry through delivery;
    • restocking and shipping of conference and exposition booth materials;
    • track and maintain stocking levels of product on hand;
    • assist in the scheduling and support of traveling team members.
  • Interpret construction field conditions communicated through CAD and sketched drawings. Communicate to CAD engineers conditions depicting product application solutions for preparation of submittal and manufacturing shop drawings.
  • Provide over-the-phone, via online chat, and webinar based product installation guidance and training.
  • Compare product capabilities with expected application requirements such as: simple and compound movement, vehicular loading, chemical sensitivity, hydrostatic and air pressures, back-pressures of products on substrates.
  • Interpret blueprints and details.
  • Persuade potential users to the benefits of selecting EMSEAL joint systems.
  • Recommend solutions to address field problems.
  • Develop and share ideas for possible new products and technologies and new market applications.
    QUALIFICATIONS:
  • Minimum Associate’s degree required. Bachelor of Science preferred, with an additional preference in Engineering, or demonstrated technical inclination combined with alternate Bachelor’s degree.

PERSONAL QUALITIES / SKILLS:

  • Self motivated, eager to learn, attentive to detail.
  • Ability to establish and maintain effective working relationships with co-workers, management, vendors, reps, and customers.
  • Exhibit high standards of ethical conduct, honesty and integrity.
  • Work and communicate with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner.
  • Display a high level of initiative, effort, and commitment toward completing assignments efficiently.
  • Encourage and facilitate cooperation, pride, trust, and group identity. Foster commitment and team spirit.
  • Express information to individuals or groups effectively, taking into account the audience and nature of the information. Listen to others and respond appropriately.
  • Look at problems creatively and take initiative to try something innovative.
  • Multi-Tasking. Juggle numerous related or unrelated tasks and see them all to successful conclusion.
  • Make decisions. Ability to assess importance of different aspects of daily workload based on big-picture understanding of company goals.
  • Exhibit efficient and effective use of computer software as the vehicle for application engineering and customer support activities.
  • Demonstrate a solid aptitude for computer use and strong typing skills. You will be required to touch-type at sufficient speed with which to enter project and conversation notes directly into a central database.
  • Proficiency with software appropriate to job functions such as Microsoft Office, Microsoft Windows, Excel, and other programs as may be required.
  • Excellent writing and verbal skills.

HOW TO APPLY:

Please research EMSEAL, and send us a letter telling us why adding you to our team will help us to meet our growth and quality goals. Please include a copy of your resume and submit to [email protected] Start date is on or around February 13, 2017.